Customer Support

We started out as a small company and the main characteristic that really distinguished us from the crowd was our support of subscribers after the sale. Although we’ve grown a bit since then, our commitment to end-user support is unwavering. In fact, this resolve is one of the components of our evolving company which remains unchanged. We recognize we’re never going to be perfect at it (and we expect you to tell us when we aren’t), but we strive to be each and every day.

Contact Support

Email support available Monday - Sunday: support@ocensinc.com

Telephone support is offered Monday - Friday from 8:30 a.m. to 4:30 p.m. (PST) +1.206.878.8270

Screen Sharing Connection

When working with our support team it may be necessary to start a screen share session with us. When directed by our team, you may be asked to click on the following link:

Establish a screen sharing connection with our support team.

Hardware Support

Sidekick

User Guide

Iridium

Iridium General Information
By dialing 00-1-480-752-5105 from the satellite phone, Iridium subscribers can verify that their phone is working properly and familiarize themselves with the phone's operation - all free of charge. Callers will hear a recorded message confirming that their call was completed and offering quick tips on proper handset usage. This automated service allows subscribers to test their phones whenever and wherever they like.
Iridium GO!

Iridium GO! exec

Iridium 9575 Extreme

Iridium Extreme PTT

Iridium 9555

Iridium 9505A

Iridium 9505A Firmware Upgrade Tool: Version ISO09002

Inmarsat

Test Your Phone for FREE!
If your phone has been out of use for a period of time, make a free test call by dialing +870 776 999 999 from your Inmarsat Phone.
Inmarsat IsatPhone 2

To check the balance of your prepaid airtime plan from your Isatphone dial: *106# then press the green dial key.
Inmarsat IsatPhone 2 Brochure
Comparison Sheet